New Delhi: Following in the footsteps of PhonePe, mobile payments platform Paytm has also started waiving an additional surcharge or ‘platform fee’ on mobile recharge through its app. Paytm is currently charging anywhere between Re 1 to Rs 6 as platform fee to process mobile recharge. Customers recharging their mobile phones through Paytm will have to pay a surcharge irrespective of the mode of payment; Be it your Paytm Wallet, Unified Payments Interface (UPI), Debit or Credit card. Several Paytm users took to Twitter to call out the platform for charging additional charges on mobile recharges even on UPI payments.
It is important to note here that in 2019, Paytm said that it does not charge customers any convenience or transaction fee for using any payment method including cards, UPI and wallets. However, now it seems that the company may start charging convenience or transaction charges on mobile recharge, as is already happening to some customers.
Also, as of now, it seems Paytm is not charging any platform or convenience fee on mobile recharges below Rs 100. The surcharge is reportedly applicable on recharges of Rs 100 and above, with a minimum charge of Rs 1 and a maximum. The fee is Rs.6. (Also Read: WhatsApp Users Can Get Rs 105 Cashback Through WhatsApp Pay, Here’s How To Pick Up)
However, till now platform fee is not being charged from all the customers on mobile recharge. It appears that the Noida-based public-listed fintech firm is currently experimenting with new fees. (Also Read: Telegram Premium To Launch This Month: Check Expected Features, Pricing)
Paytm’s ongoing experiment, perhaps in what looks like a revenue-raising effort, is reminiscent of PhonePe’s pilot last year when the Flipkart-owned mobile payments platform took a small step to process mobile recharges above Rs 50. The platform had started charging fees.