Uber begins showing drivers advance destination information to reduce cancellations, but there’s a catch

In India, Uber has started showing trip destinations to drivers so that they can decide whether they want to accept the ride or not. The new move aims to address the concerns of riders on cancellations by drivers after knowing their travel destination. The cab aggregator has also introduced monetization for long distance pick-up so that drivers can accept ride requests even when they are not nearby. Additionally, Uber has promised to start paying drivers on a daily basis between Monday and Thursday. However, driver unions are not yet happy with the new announcements.

To address the concerns of drivers being canceled after knowing the travel destination, Uber is announced That it has started showing travel destination for drivers to make an informed choice. This facility is already available in 20 cities and is set to be expanded to all remaining cities in future. However, there is a catch. It is not live for all drivers.

Uber said the Advance Destination feature is available for drivers who “meet a predefined journey acceptance threshold.”

Sheikh Salauddin, founder state president (Telangana) of Telangana Gig and Platform Workers Union (TGPWU) and national general secretary of the Indian Federation of App Based Transport Workers (IFAT), said the facility starts only when a driver completes five trips.

He responded to Uber’s update in a press statement, saying “the condition of completing a ride to access information on upcoming rides should be removed.”

The union leader also mentioned that if the drivers do not accept the oncoming ride, their rating will be negatively affected.

“The onus is on drivers to accept back-to-back rides even before the current ride ends, creating a nightmare situation for drivers,” Salahuddin said.

Uber mentioned in its announcement that it will continue to monitor feedback from drivers and riders and iterate over the threshold in the coming weeks.

In addition to upfront destination information, Uber said it introduced additional earnings for drivers if they have to travel long distances to pick up riders.

“Drivers will be able to view earnings for longer pick-ups, which are separately displayed on the fare receipt,” the company said.

The purpose of this facility is essentially to help the riders to get cabs even if the demand is high and the availability of cabs is less in a particular area.

Salahuddin said that despite making a public announcement, drivers are yet to be paid for their “dry runs” – either to pick up riders or if they are stuck outside the city after completing their ridership. Huh. He added that the payment for the long distance travel was not yet compensated by the company.

In addition to the long-distance payment claim, Uber said it has started showing drivers a mode of payment – be it cash or online – before the start of their journey. This, again, will help riders get a smaller number of cancellations as drivers sometimes cancel a ride if it is not a cash trip.

Cash-only trips are favorable for most drivers as aggregators including Uber and Ola take time to credit their payments. Uber claims to solve this problem – in addition to showing the payment method – by introducing a daily payment process for drivers.

“This will ensure that the earnings for the journey from Monday to Thursday are credited to the drivers on the next day, while earnings from Friday to Sunday are credited on Monday,” the company said.

Uber also noted that it received repeated complaints from riders on service quality imperatives including cancellations and ensuring AC rides could lead to penalties and even restricted app access for drivers. However, the company also said that it will remain committed to listening to riders and drivers and “delivering the magical experience of Uber again”.

Opposing Uber’s announcement, Salahuddin said that as the company claims to bring a magical experience to its rides, it should have done the same at least for its drivers.

“Drivers are demanding that fare rates be proportional to fuel rates in their city, access to travel information without mandatory rules, compensation for dry runs and a roll back on back-to-back trips being dumped on them constantly, ” They said.

uber recently increased travel fare in some cities from 12 percent Claims to help mitigate the impact of hike in fuel prices on drivers, including in Delhi-NCR. However, drivers are still not convinced with the move.

Salahuddin said the increase should not be in percentage but in rupee denomination equal to the increase in fuel prices.

In March, Uber introduced The Driver Advisory Council (DAC) will start receiving feedback from drivers on its platform. However, that council has been called a “well-practiced move” by existing driver associations, including TGPWU and IFAT.

Salahuddin alleged that the decisions taken in consultation with the DAC were “a sham”.

“When there’s already a strong driver organization with three years of public history doing a lot of work, why would a company set up an alternative institution unless they had malicious intent?” he questioned.


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